Diagnostic Tools for Organisations

Measure organisational culture, levers for cultural change and outcomes of culture, including customer service styles and quality of service, with our world-leading culture diagnostics and surveys.

Organisational Culture Inventory^® (OCI)

The Organisational Culture Inventory^® (OCI) provides a picture of an organization’s operating culture in terms of the behaviours that members believe are expected or implicitly required. By guiding the way in which members approach their work and interact with one another, these ‘behavioural norms’ determine the organisation’s capacity to solve problems, adapt to change, and perform effectively.

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Organisational Effectiveness Inventory™ (OEI)

A research-based alternative to employee engagement and opinion surveys, the Organisational Effectiveness Inventory™ (OEI) is appropriate for data-based change programs designed to promote not only employee engagement but organisational effectiveness as well. The Organisational Effectiveness Inventory™ (OEI) assesses outcomes at the individual, group, and organisational levels and internal processes and systems that are causally related to culture and these outcomes.

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Customer ServiceStyles™ Survey (CSS)

Customer ServiceStyles™ Survey (CSS) provides deep insights into the factors explaining the quality of service provided to internal or external clients by assessing service styles – that is, how service providers approach their work and interact with customers.

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