The culture at Phocas was evident from the very early days, reflecting the personal values of the founders. Co-CEO and co- founder Myles Glashier’s passion for creating innovative solutions to customer problems, and his desire to make work fun and fulfilling for Phocas people, had been pivotal to their growth and success. People loved working at Phocas and customer retention was high. By 2016 the company had 90 people and $20m in revenue and had moved from the ‘start-up’ to the ‘scale up’ phase of growth with big plans. This expansion brought with it some areas for change.

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